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SSA Field Offices To Stop Providing Benefit Verification Letters

2013 December 20
by Steve Perrigo

The Social Security Administration (SSA) recently posted a new publication related to planned service delivery changes in 2014. One of the key changes in the publication titled “Important Information: Changes In Certain Services Beginning February 2014” relates to benefit verification letters.

To meet the increasing demands for our service, we need to make changes to how we provide some services to our customers. Beginning in February 2014, Social Security will no longer provide benefit verification letters in our offices. You will still be able to get an instant letter online with a personal my Social Security account or you may call us toll-free to request a letter by mail.

Beneficiaries of Social Security are commonly asked to provide proof of benefits to ensure accurate coordinated benefit payments, and previously could visit their local SSA field office to obtain such information. Going forward, beneficiaries will now be required to obtain the information from either their personal my Social Security online account or via SSA’s toll free number (1-800-772-1213). Users of my Social Security have the ability to view, save or print official letters verifying the following information: benefit amount and type, Medicare start date, and date of birth.

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